If you have a problem in the car park, you can contact a parking host at any time using the call buttons (intercom) located by the entry and exit automatic barriers and on the automatic ticket machines.
Yes. Q-Park.fr customers can enter and leave the car park 24h/24 even if the car park access is closed for the public. Just press the call button at the car park access and communicate your reservation number. The ticket issued at the car park entrance will also give you access to the secure pedestrian access gate.
Yes. It is very easy, you just have to choose a Country, a City, a date/hour of arrival and a date/hour of departure. Then, choose the product, in which you are interested (Onepass or Multipass) and check the box “Would you like to reserve several parking places?” Afterwards, you just have to select the number of places you wish to have and follow the procedure indicated below by clicking on the link “find out more about booking several parking spaces”.
No. No parking space number is allocated. You can park where you want unless there is a specific indication given in the conditions of the car park where you have reserved your parking space. This information is given in the car park page and in your order confirmation.
No*. When you arrive at the car park automatic entrance barrier (at the time indicated for your reservation), present the QR code that you received when you made the reservation in front of the optical reader. The ticket corresponding to your order will be issued. Take your ticket and keep it with you, it is needed to open the pedestrian access when you return to your car.
*Unless indicated specifically in the terms of the car park where you have reserved your space. In certain car parks you need to indicate your arrival via the intercom on the automatic entrance barrier so that the person in charge can tell you where to park.
Yes. If the car park offers the Multipass formula and if you have reserved this type of product, you can enter and exit the car park with your vehicle as many times as you want during your period of reservation. In this case, you are of course guaranteed a parking space each time you enter the car park. If you have selected the Onepass formula, any exit is final and your reservation terminates immediately even if the reservation time initially expected has not terminated.
Yes. You can arrive up to 15 minutes before the expected arrival time of your reservation. In this case, no extra charge will be due. If you arrive before the 15 minutes tolerance period, an excess amount will be charged at the automatic ticket machine or at the exit barrier as per the tariff in use in the car park.
Yes. You can leave the car park up to 15 minutes after the expected exit time of your reservation. In this case, no extra charge will be due. If you leave after the 15 minutes tolerance period, an excess amount will be charged at the automatic ticket machine or at the exit barrier as per the tariff in use in the car park.