Customers - Q-Park

Customer satisfaction

In order to ensure satisfaction of our clients, Q-Park has created a commitment charter:
  • Localisation: Parking facilities located close to the areas of activity (places of living, business, hospitals, ...)
  • Accessibility: Pedestrian and vehicle access designed to offer maximum comfort and security
  • Signage: Green signs for the pedestrians and red signs for the driver
  • Interior design: Spacious oblique places to limit manoeuvres, welcoming glass spaces
  • Security: Video surveillance, lighting and transparency of the passageways enabling underground parking with confidence
  • Personnel: Warm reception and availability of the agents contribute to the well-being of the clients
  • Cleanliness: Regularly cleaned parking facilities for the comfort of our clients
  • Payment: Multiple payment methods for a greater rapidity at the exit
  • Technological innovations: Cutting-edge equipment to offer an optimal range of products and services, which meet specific needs of the clients.

Aiming to meet anticipations of its consumers as much as possible, Q-Park carries out customer satisfaction surveys every year for all parking facilities.

Pack Services

Q-Park is making every effort to offer you quality services and to improve the comfort of your parking from the moment of your arrival till your departure.

Umbrella A small umbrella corner?
Umbrellas are at your disposal, ask the agent at the reception desk.
Defibrillator Cheer up!
Our teams are trained to respond to an emergency. Q-Park parking facilities are equipped with defibrillators.
Shoeshine machine Want to shine?
A shoeshine machine is at your disposal in the pedestrian sections of the parking lot.
Starter kit Need to recharge batteries?
Starter kits are at your disposal, ask the agent at the reception desk.
Stroller Are little legs tired after a long walk?
Strollers are at your disposal at the reception desk of the parking lot.
Reception Disoriented?
An information plan is at your disposal at the reception of the parking lot.
Not all services are available in all parking facilities. Please, go to the page of the parking facility that you prefer in order to verify the services available at this parking facility.
Online Payment Methods
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