Yes, cancellation is possible from your customer area, under the heading "My reservations" by clicking on "cancel this reservation" up to 72 hours before the arrival time. If the cancellation option has been subscribed, the cancellation is possible until 11:59 pm the day before your arrival.
In case of problem on-site, who should I contact? If you experience a problem in the parking facility, you can contact a Q-Park agent via the call buttons (intercoms) located at the entrance and exit terminals and at the 24-hour automatic pay terminals.
Yes. Q-Park.fr customers can enter and leave the car park 24h/24 even if the car park access is closed for the public. Just press the call button at the car park access and communicate your reservation number. The ticket issued at the car park entrance will also give you access to the secure pedestrian access gate.
You will find all the information you need (procedure, reservation number, QR code, pedestrian access code, etc.) in the reservation confirmation email.
No. No parking space number shall be assigned. You can park in the space of your choice unless a specific indication is given in the terms and conditions of the car park where you have booked. This information is provided on the parking page and in your order confirmation.
If you received a ticket at the entrance, please contact us via the intercom buttons at the car park exit. You will be asked for your reservation number so that you can leave without having to pay twice.
No. When you arrive at the car park entrance at the time of your reservation, you can enter according to the existing procedures: by reading the number plate of your vehicle or by using the QR code that was given to you when you made your reservation. If a ticket is issued at the entrance terminal, please keep it. It will be used to open the pedestrian accesses on your return. You will find all the information you need (procedure, reservation number, QR code, pedestrian access code, etc.) in the reservation confirmation e-mail.
Yes. If you have chosen a Multipass option, you can enter and leave your vehicle as many times as you wish during your reservation period. You are guaranteed a space at each entry. If you have chosen a Onepass option, each exit is definitive, your reservation ends immediately even if the duration of the reservation initially planned is not completed.
Yes. You can leave the car park up to 15 minutes after the scheduled departure time of your reservation without any additional charge. After this 15-minute time limit, you will be charged an overrun (at the rate in force in the car park) to be paid at the automatic cash desk or at the exit terminal.
No. If you have not exceeded the time limit, you can simply exit the car park according to existing procedures: by reading the number plate of your vehicle or by inserting your ticket into the exit terminal.